Technical Smart Hands Services

About Technical Smart Hands Services

Leyateq’s Technical Smart Hands Services provide certified field technicians who act as your on-site extension — executing hardware tasks, cabling work, and equipment management at any location, anywhere in the country. Whether you need a single technician for a one-time task or a dedicated team for an ongoing rollout, our Smart Hands professionals are trained to follow your remote instructions precisely and deliver consistent, high-quality results every time.

What We Offer?

Hardware Installation & Replacement

Rack mounting, cable management, server and networking hardware installation, component swaps, and physical equipment replacement — executed precisely to your specifications.

Remote Hands & Eyes Support

On-site technicians act as your eyes and hands at remote locations, performing tasks directed by your NOC or engineering team including reboots, LED checks, console access, and physical inspections.

Structured Cabling & Patching

Cat5e/Cat6/fiber patch cord management, cross-connect work, label verification, and cable tracing across server rooms, data centers, and branch office environments.

Troubleshooting & Diagnostics

On-site fault isolation, hardware diagnostics, interface testing, and escalation support to help your remote teams resolve issues faster without needing to travel.

Vendor Escort & Asset Management

Escort and oversight of vendor technicians on your premises, inventory tagging, equipment decommission, asset audits, and secure chain-of-custody documentation.

Scope of Work & SLA

Scope of Work

Hardware Installs & Swaps: Server, switch, router, and storage device replacements under remote guidance
Cable Patching & Management: Tracing, labeling, patching, and cleanup of structured cabling in racks and MDF/IDF rooms
Remote Hands Support: Console access, KVM connections, power cycling, LED status reporting
Troubleshooting Assistance: Physical layer diagnostics, optic testing, interface checks as directed by your NOC or engineering team
Peripheral & Equipment Support: Installation and basic configuration of printers, scanners, UPS units, and edge devices
Escorting & Vendor Management: On-site supervision of third-party vendors and carrier technicians

Deliverables

Real-time photo and video documentation of all work performed
Timestamped activity log for each dispatch
Signed completion form or ticket closure confirmation
Exception report if any issues arise during the visit

Service Level Agreement (SLA)

Standard Dispatch	Next business day on-site (8am–6pm Mon–Fri)
Priority Dispatch	4-hour on-site response, available 24/7/365
Emergency Dispatch	2-hour on-site response for critical outages
Coverage Area	Nationwide coverage across all 50 U.S. states
Technician Certification	CompTIA, CCNA, or equivalent certified engineers
Ticketing Integration	Supports ServiceNow, Jira, Zendesk, and Remedy
Monthly Reporting	SLA compliance reports delivered monthly

Why Choose Leyateq

With nationwide reach and a bench of certified field engineers, Leyateq eliminates the cost and complexity of maintaining local IT staff at every location. We scale up or down to match your needs — from a single one-time visit to ongoing managed field support across hundreds of sites.

Need a technician on-site? Contact us to discuss dispatch options and volume pricing.

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